FAQs
Frequently asked Questions
Orders are usually processed within 1–2 business days. Delivery times depend on your location, but most orders arrive within 3–7 business days after shipping. You will receive a confirmation message with tracking details once your order is on the way.
We accept returns and exchanges within 7 days of delivery, as long as the item is unused, in its original packaging, and in the same condition you received it. To start a return or exchange, please contact our support team with your order number. Items damaged due to misuse or normal wear are not eligible.
If your order has not been shipped yet, we can update your address. Please contact customer support as soon as possible with your correct address and order number. Once the order is shipped, we may not be able to make changes.
Once your order ships, we will send you a tracking number by email. You can use this number on the courier’s website to see real-time updates on your delivery status.
You can reach our customer support team through our Contact Us page, email, or WhatsApp (if available). We aim to respond to all inquiries within 24 hours on business days.
Contact us immediately with the correct address and your order number. If the order has not yet shipped, we will update it for you. If it has already been dispatched, we will try to assist, but changes may not be possible and additional courier charges could apply.
Whenever possible, we ship all items in one package. However, if your order includes multiple products or items from different warehouses, they may arrive in separate packages. You will receive tracking details for each shipment if this happens.