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Delivery
At Spark & Shine, we strive to deliver your orders promptly and efficiently. Our delivery timeframe varies depending on your location:
For orders within Lahore: 1-2 business days
For orders in other cities: 3-6 business days
Please note that delivery times may be affected by unforeseen circumstances, such as weather conditions or logistical issues. We will keep you informed of any updates regarding your order.
Return
To be eligible for a return, please ensure the following:
– The product is returned within 14 days of receiving your order.
– The product has not been used more than 10% of its full capacity.
– The product is in its original packaging and condition.
– The product is not damaged in any way.
Please note that we cannot accept damaged products for return. It is essential to carefully package the product to prevent damage during transit.
To initiate a return, please contact our customer service team, and we’ll guide you through the process.
Exchange
To be eligible for an exchange, please ensure the following:
– The product is exchanged within 14 days of receiving your order.
– The product has not been used more than 10% of its full capacity.
– The product is in its original packaging and condition.
– The product is not damaged in any way.
Please note that we cannot accept damaged products for exchange. It is essential to carefully package the product to prevent damage during transit.
To initiate an exchange, please contact our customer service team, and we’ll guide you through the process.